Privacy Policy

This policy is issued by Друштво за производство, промет и услуги АКСЕЛ СОФТ ДООЕЛ Скопје, the controller of personal data processed through akselsoft.shop and, when launched, through EMUDROIDX accounts. It is written to meet the Law on Personal Data Protection of the Republic of North Macedonia and, where the GDPR applies to visitors in the European Economic Area, Regulation (EU) 2016/679.

1. Controller

Controller: Друштво за производство, промет и услуги АКСЕЛ СОФТ ДООЕЛ Скопје
EMBS 7965141 · EDB 4044026526800
Business office: Property One Cowork — Cowork 8, Boulevard 8-mi Septemvri 3, 1000 Skopje, Republic of North Macedonia
Registered seat: ul. Panajot Ginovski no. 4A, Skopje — Gjorče Petrov
Email (privacy and data-subject requests): info@akselsoft.shop
Sales communications: sales@akselsoft.shop

We have not appointed a separate Data Protection Officer. Requests go to info@akselsoft.shop. You may also lodge a complaint with the Agency for Personal Data Protection of the Republic of North Macedonia (АЗЛП / AZLP), or with your local EEA supervisory authority if GDPR applies to you.

2. What we collect

Website

• Contact form. Name, email, organisation (optional), message, and whether the inquiry is general or sales. Used to reply. Legal basis: steps at your request before a contract, and our legitimate interest in answering business mail.
• Launch / waitlist. Email and stated use (gaming, development, QA, research, business). Used to notify you when a build or checkout is available. Legal basis: consent, which you can withdraw by emailing info@akselsoft.shop.
• Essential storage. A local flag that you dismissed the cookie notice. See the Cookie Policy.
• Technical logs. If the hosting provider records IP address, user agent, and request time for security and availability, that processing is our legitimate interest in operating a secure site. We do not run advertising or analytics cookies in the current configuration.

When EMUDROIDX accounts and billing go live

• Account identity (name, email), subscription status, license and device-activation identifiers, invoices, and payment references processed by a payment provider we will name in this policy before we take cards.
• Support correspondence related to your license.

We do not use this site to collect special-category data, and we do not ask for government ID on the marketing pages.

3. Why we use data

• Respond to info and sales inquiries.
• Provide launch notices you requested.
• Perform a subscription contract when billing is enabled.
• Meet tax, accounting, and legal obligations.
• Protect the service against abuse and unauthorised use.

We do not sell personal data. We do not use your email for unrelated third-party marketing.

4. Recipients

Data may be accessed by:

• People at AXEL Soft who need it to answer you or run the product.
• Hosting, email, and (when contracted) payment processors acting as processors under written terms.
• Public authorities if the law of North Macedonia or another applicable law requires disclosure.

Email sent to info@akselsoft.shop or sales@akselsoft.shop is processed on the mail infrastructure attached to akselsoft.shop.

5. Retention

• Contact mail: up to 24 months after the last message, unless a longer period is required for a legal claim.
• Waitlist: until you withdraw consent or we send a final “service launched / discontinued” notice, then delete within 12 months.
• Contract and invoice data: for the statutory bookkeeping period in North Macedonia (typically at least 5–10 years for accounting records).
• Security logs: as needed for incident investigation, then deleted or anonymised.

6. International transfers

The controller is established in the Republic of North Macedonia. If a processor stores data in the EU, UK, or another country, we will use a mechanism recognised by applicable law (such as an adequacy decision or standard contractual clauses) and will name that processor here when it is contracted.

7. Your rights

Subject to the conditions in the Law on Personal Data Protection (and GDPR where it applies), you may request access, rectification, erasure, restriction, objection, and data portability, and you may withdraw consent without affecting processing that already occurred. Send requests to info@akselsoft.shop. We may need to verify your identity. You also have the right to complain to AZLP (or your EEA authority).

8. Children

This site and EMUDROIDX are directed at adults and professional users. We do not knowingly collect data from children.

9. Automated decisions

We do not make solely automated decisions that produce legal effects about you on this website.

10. Changes

We will update this page when processing changes (for example when payment or account systems go live). The date at the top will change.

11. How to reach us

info@akselsoft.shop · sales@akselsoft.shop
Property One Cowork — Cowork 8, Boulevard 8-mi Septemvri 3, 1000 Skopje, Republic of North Macedonia
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